About Us
dr grow care
refund and return policy
Refund and Return Policy
At Dr Grow Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process.
Return Policy
- Timeframe for Returns: You have 2 days from the date of receiving your order to return it.
- Condition of Product: The product must be in its original, unopened condition for a full refund. Opened products cannot be returned or refunded for hygiene and safety reasons.
- Return Process: To initiate a return, please contact our customer service team within the 2-day return window. Once your return is approved, we will provide instructions on how to send the product back to us.
Refund Policy
- Refund Amount: Once we receive the returned product in its original, unopened condition, we will process a full refund of the product’s price. Please note that the shipping cost will be deducted from the refund amount.
- Refund Timeline: The refund will be processed within 7-10 business days after we receive and inspect the returned product.
dr grow care
Your satisfaction is our priority and we’re ready to help.
Non-Refundable Items
- Opened products or products that show signs of use are not eligible for a refund.
- Any promotional or discounted items may have specific terms that limit or exclude returns.
How to Contact Us
If you wish to return an item or have any questions regarding our refund policy, please reach out to our customer service team on Whatsapp(click here).